Privacy Policy – Clover POS Applications

PRIVACY AND COOKIES POLICY

Effective Date: October 2, 2024

Cobalt Payments, Inc. (“Cobalt,” “Bevly,” “we,” or “us”) is a Connecticut, USA registered corporation. This Privacy Policy outlines how we collect, use, disclose, and protect information from users of our websites, Cobalt.info and Bevly.co (the “Site”), and services. By using the Site or our services, you agree to this Privacy Policy and consent to the collection and processing of your personal data as described herein.

This policy applies only to Cobalt’s software applications and services. It does not apply to other sites, services, or applications not directly related to Cobalt. We encourage you to review the privacy policies of other websites or services you use, as their practices may differ from ours.

  1. INFORMATION COVERED BY THIS POLICY

This Privacy Policy applies to all personal information we collect, use, and share from users through the Site and our services. Personal information refers to any data that can identify an individual, either directly or indirectly. Additionally, this policy covers how we handle non-personally identifiable information collected for statistical and analytical purposes.

When you purchase services from us or register for an account, your personal information will be collected, used, and shared in accordance with this policy.

  1. TYPES OF INFORMATION WE COLLECT

In the course of using our Site and services, we collect several types of information, categorized as follows:

User Information: Information provided during registration: This includes your name, company name, email address, phone number, geographic location, business point of contact, and industry. This information is collected when you create an account, contact us, or request support.

Payment information: For the purposes of purchasing our products or services, we collect payment details such as business bank account data. Payment processing may be managed by third-party providers, and those interactions will be governed by the third-party’s privacy policy.

Usage Data: We collect information related to your interactions with the Site and services, including:

  • IP address: A unique identifier for your device when accessing the internet.
  • Browser type and version: Information on the software you use to access our Site.
  • Geographic location: Collected based on your IP address or other metadata.
  • Pages viewed: Information on what parts of our Site you visit and for how long.
  • Referral links: How you arrived at our Site and any links you click to leave our services.
  • Support interactions: This includes information you provide when communicating with us for support, troubleshooting, or service inquiries.
  • Telephone conversations: We may monitor or record your telephone interactions with us for training or quality control purposes.
  • Metadata: Data about your interaction with emails from us (such as opens and clicks) and other communications.

Business Data

For users of our business services, we may collect business-related data, including but not limited to:

  • Inventory data: Lists of items with associated details from any third-party integrations added to Cobalt.
  • Sales data: Information related to your transactions.

Personal Data: “Personal Data” or “Personal Information” refers to information that can be used to identify or contact you directly as an individual. This includes, but is not limited to:

  • Address
  • Telephone number
  • Email address

Any other non-public information associated with or linked to these identifiers.

Personal Data is typically collected directly from you when you interact with us, whether by registering for services, purchasing products, or contacting us for support.

Examples include:

  • Registration Information: Information provided when setting up your account, such as your name, email address, password, and company details.
  • Business Contact Information: This includes details provided for communication purposes, such as phone numbers or addresses.
  • Support Interactions: Information gathered during customer service inquiries, such as your communications and account details.

Anonymous Data: “Anonymous Data” refers to information that is not linked to your Personal Data and does not directly identify you as an individual. This includes data related to your transactions, usage, and activity within your Bevly account. Even though this data originates from your use of our services, it remains separate from personally identifiable information.

Examples of Anonymous Data include:

  • Transaction Data: Sales data, inventory lists, and other business activities processed through your Bevly account are considered Anonymous Data, as they are detached from any personally identifiable information.
  • Activity Data: Information on your activity within the Bevly account, such as interaction patterns, the products you view or manage, and general usage behavior.
  • Device and Browser Data: This includes technical details like the type of device used, browser type, operating system, and IP addresses when they are not linked to Personal Data.

Anonymous Data helps us analyze trends, improve user experience, and optimize our services without identifying individual users.

  1. HOW WE USE YOUR PERSONAL DATA

Personal Data you provide to us is used to offer a tailored experience and to improve our services. Specifically, we use your data to:

  • Facilitate account creation: This allows you to register and create an account with us to access our services.
  • Identify you in our system: Your data helps us recognize you as a user of Bevly or Cobalt services, ensuring accurate service provision.
  • Provide customer support: We use your contact information to respond to inquiries and provide technical assistance.
  • Improve service administration: Usage data helps us optimize performance, diagnose technical issues, and enhance our offerings.
  • Analyze usage patterns: By understanding how users interact with our services, we can identify trends and improve functionality.
  • Send administrative notifications: You may receive communications related to security, service updates, or system maintenance.
  • Notify you of updates and improvements: We may send you notices about new features, changes to our platform, or improvements to our services.
  • Respond to requests: Your personal data allows us to respond to your questions or concerns effectively.
  1. DISCLOSURE OF YOUR PERSONAL DATA

We do not sell, trade, or rent your personal information to third parties. However, we may share personal data under specific circumstances as outlined below:

Third-Party Service Providers

We may share your personal information with service providers that perform functions on our behalf, such as:

  • Data analysis: Providers helping us analyze usage and improve our services.
  • Email services: Platforms that manage our email communications.
  • Technical support: Providers that assist with troubleshooting and customer support.
  • Business analytics: Vendors that help us understand market trends and user behavior.
  • These providers are contractually obligated to protect your information and only use it as necessary to provide services on our behalf.

Affiliates and Successors

In the event of a merger, acquisition, or sale of assets, your personal data may be transferred to a successor or affiliate of Cobalt. We will ensure that such transfers are conducted in compliance with applicable privacy laws and that the receiving entity upholds the confidentiality and security of your data.

  1. NECESSARY DISCLOSURE

We may disclose your personal information if we believe in good faith that such disclosure is necessary to:

  • Comply with legal obligations: We may share information to meet legal requirements, including responding to subpoenas, court orders, or other government requests.
  • Protect our rights and property: If necessary, we may disclose information to defend against legal claims or protect the safety of Cobalt users.
  • Enforce our policies: This includes enforcing the terms of this Privacy Policy and our Terms of Service.
  • Respond to emergencies: We may disclose information in urgent situations where someone’s safety is at risk.
  1. RETENTION OF YOUR PERSONAL DATA

We retain your personal data for as long as necessary to fulfill the purposes for which it was collected or as required by applicable laws. This means that we will retain your data:

  • For as long as you have an active account with us.
  • While necessary to comply with legal obligations or resolve disputes.
  • Until your data is no longer relevant for the purposes it was collected.

If you would like more details about how long we retain specific types of personal data, please contact privacy@Cobalt.info.

  1. PAYMENT INFORMATION

All financial and billing information you provide is used strictly for payment processing. We use third-party service providers to manage billing and payment functions, such as credit card processing. Your interactions with these third parties are governed by their respective privacy policies.

We do not use billing information for marketing or promotional purposes and ensure that payment data is handled securely.

  1. YOUR RIGHTS

You have the following rights regarding your personal data:

  • Access: You may request details about the personal data we process about you and how we use it.
  • Correction: You can request that we correct inaccurate or incomplete personal information.
  • Erasure: Under certain conditions, you may request that we delete your personal data (e.g., if it is no longer necessary or you object to its processing).
  • Objection: You may object to certain types of processing, such as data processed for direct marketing or profiling.
  • Withdrawal of Consent: If we process your data based on consent, you may withdraw that consent at any time.

To exercise these rights, please contact us at privacy@Cobalt.info. We will respond to your request in accordance with applicable data protection laws.

  1. COOKIES

We use cookies to improve your experience on our Site and to collect data about how you interact with our services. Cookies allow us to:

  • Personalize your experience on the Site.
  • Track website traffic and usage patterns.
  • Store preferences for future visits.

How to Opt-Out/Disable Cookies:

You can refuse cookies by adjusting your browser settings. However, disabling cookies may limit access to certain features on our Site. Visit the “Help” section of your browser for instructions on managing cookie preferences.

  1. THIRD-PARTY LINKS

Our Site may contain links to third-party websites. These links are provided for your convenience, and we are not responsible for the content or privacy practices of these external sites. We encourage you to review the privacy policies of third-party sites before providing any personal information.

  1. CHILDREN’S PRIVACY

Our services are not intended for children under the age of 13, and we do not knowingly collect personal data from children. If you believe that we have unintentionally collected data from a child, please contact us at privacy@Cobalt.info so we can delete it.

  1. COMPLAINTS

If you have any concerns or complaints about how we process your personal information, please contact us at privacy@Cobalt.info. We will investigate and respond in accordance with applicable laws.

  1. NOTIFICATION OF CHANGES

We reserve the right to modify this privacy policy at any time, so please review it frequently. If we decide to change this privacy policy in any material way, we will notify you here, by email, or by means of a notice on cobalt.info and/or Bevly.co prior to the change becoming effective. In all cases, your continued use of any Services constitutes acceptance to any such changes.

ADDITIONAL INFORMATION

Questions regarding this Privacy Policy or the practices of this Site can be addressed by emailing us at privacy@Cobalt.info.